Terms and condition (Seeker)

1. User Eligibility and Account Registration

• By registering for and using the Next Roadside platform, you represent and warrant that you are at least eighteen years of age and possess the legal capacity and authority to enter into this agreement personally or on behalf of the company you represent.
• Accuracy of information provided during the registration process is mandatory.
• You agree to maintain and promptly update your account details to ensure they remain true, accurate, and complete at all times.
• You are solely responsible for maintaining the confidentiality of your login credentials and accept full responsibility for all activities that occur under your account.
• Next Roadside reserves the right to suspend or terminate your account if any information is found to be inaccurate, misleading, or if unauthorized access is suspected.

2. Service Request Accuracy and Financial Responsibilities

• When requesting roadside assistance, you must provide precise location data, including GPS coordinates, highway markers, or specific entry and exit points, to ensure the efficient arrival of the service provider.
• You are responsible for providing accurate and detailed vehicle information, including the make, model, year, and a thorough description of the mechanical failure or requested service.
• Failure to provide accurate information may result in service delays, dispatch cancellations, or additional charges for which you will be held liable.
• You agree to pay all fees associated with the requested service, including dispatch fees, service provider rates, and any applicable cancellation fees.
• A valid payment method must be maintained on file, and you authorize the pre-authorization or charging of funds to secure the dispatch of the service provider.

3. Limitation of Liability

• Next Roadside operates solely as a digital intermediary connecting users with independent third-party service providers.
• Next Roadside makes no guarantees or warranties regarding the outcome, speed, timeliness, or quality of the services provided by any independent mechanic or heavy-duty tow operator.
• To the maximum extent permitted by applicable law, Next Roadside shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of the platform.
• This limitation of liability includes, but is not limited to, damages for vehicle repair errors, damage to the vehicle during towing, loss of cargo, business interruption, or personal property loss resulting from the services of a third-party provider.
• In no event shall Next Roadside’s total financial liability to you exceed the total amount paid by you for platform services during the twelve-month period preceding the claim.

4. Service Guarantees and Third-Party Provider Conduct

• All service providers dispatched through Next Roadside are independent contractors and are not employees, agents, or joint venture partners of Next Roadside.
• Providers are solely responsible for their own conduct, equipment, qualifications, and compliance with all applicable local, provincial, state, and federal laws and regulations.
• Next Roadside assumes no responsibility or liability for the actions, omissions, negligence, or misconduct of any third-party provider.
• Users are encouraged to report any unsatisfactory service experiences through the platform’s feedback mechanisms.
• Next Roadside reserves the right to investigate reports and remove providers from the network at its sole discretion.

5. Termination and Data Privacy

• You may close your account and discontinue use of the platform at any time by following the account termination procedures within the app.
• Next Roadside reserves the right to suspend or terminate your access to the platform immediately and without notice if you violate these Terms and Conditions or engage in fraudulent activity.
• Personal information collected by the platform is processed and stored in strict accordance with the Next Roadside Privacy Policy.
• Upon account termination, user data will be retained or deleted in compliance with applicable legal retention requirements and the provisions of our Privacy Policy.

6. Governing Law, Dispute Resolution, and Safety

• This agreement and any disputes arising from your use of the platform shall be governed by and construed in accordance with the laws of the specific jurisdiction where the service is provided, encompassing both Canadian and United States jurisdictions as applicable.
• In the event of any dispute, claim, or controversy between you and Next Roadside, both parties agree to first attempt resolution through mandatory mediation before pursuing binding arbitration in the applicable jurisdiction.
• The prevailing party in any dispute resolution proceeding shall be entitled to recover reasonable legal fees and costs incurred in connection with the proceedings.
• You are solely responsible for ensuring a safe, legal, and appropriate site environment for the service provider to perform repairs or towing.
• Next Roadside is not liable for any personal injury, bodily harm, or accidents sustained by the driver, the provider, or any third party during service execution.
• Providers reserve the right to refuse or pause service if the environment is deemed unsafe.

By continuing to use the Next Roadside platform or submit dispatch requests, you acknowledge receipt, understanding, and acceptance of these Terms and Conditions.