Trust & transparency
Terms and condition
Effective Date: March 20, 2026 | Last Updated: March 20, 2026
These terms govern your use of the Next Roadside marketplace, dispatch platform and mobile app, including the relationship between drivers and the independent providers who accept their requests.
1. Acceptance of Terms
By using Next Roadside, you agree to these Terms.
2. Services Description
Next Roadside provides:
- Real-time roadside assistance connections
- GPS-based service matching
- Emergency coordination
- Secure payment processing
We do not directly provide towing or mechanical services.
3. User Responsibilities
You agree to:
- Provide accurate information
- Use the app legally
- Avoid misuse of emergency services
- Avoid fraudulent activity
4. Account Registration
- You are responsible for account security
- Notify us of unauthorized access
5. Payments
- Payments are processed via Stripe
- Pricing is set by service providers
- We are not responsible for pricing disputes
6. Service Provider Disclaimer
- Providers are independent third parties
- We do not guarantee service quality or response time
- Disputes must be resolved with providers
7. AI-Based Decision System
The platform uses AI to optimize service matching. Accuracy is not guaranteed.
8. Limitation of Liability
We are not liable for:
- Service delays
- Provider-related damages
- GPS inaccuracies
- Network failures
Use the app at your own risk.
9. Cancellation & Refund Policy
- Depends on provider policies
- Refunds handled case-by-case
- Platform fees may be non-refundable
10. Prohibited Activities
Users must not:
- Use fake GPS
- Abuse service providers
- Hack or disrupt the system
- Use the app for illegal purposes
11. Termination
We may suspend or terminate accounts for violations or fraud.
12. Intellectual Property
All app content, design, and code belong to Next Roadside.
13. Governing Law
These Terms are governed by the laws of India.
14. Changes to Terms
We may update these Terms at any time.
15. Contact
Email: NextRoadSide@gmail.com